Terms and conditions

Priory Sports Terms and Conditions Welcome to our website.

These terms and conditions apply to the use of any area of our website. By accessing this Website you agree to the terms and conditions set out below even if you do not make a purchase. If you have any questions relating to these terms and conditions please contact us, or call us on 01202 470600 between 9am-5pm Monday to Friday.

Definitions

‘Conditions’ is used to mean these terms and conditions and any other special conditions

‘Cookies’ A piece of information sent by a Web server to a user's browser. (A Web server is the computer that "hosts" a Web site, and responds to requests from a user's browser.) Cookies may include information such as login or registration identification, user preferences, online "shopping cart" information, etc. The browser saves the information, and sends it back to the Web server whenever the browser returns to the Web site.

‘Personal Information’ means the details a user provides us with when you register on our site

‘Product’ means an item offered for sale on our website;

‘Product Description’ means the words we use to indicate what an item for sale contains or how you might expect it to perform

‘Users’ means the collective users of our website

‘We/us’ means Priory Sports

‘Website’ means the website located at www.priorysports.co.uk

‘You means a user of this Website.

Use of the website

Access

Users are provided with access to this Website in accordance with these Conditions and any orders placed by users must be placed strictly in accordance with these Conditions.

Registration

By registering on our site you agree that:

• All the ‘Personal Information’ that you provide on registering is current, true & accurate. It is as complete as possible. Please notify us immediately of any changes to your Personal Information by contacting us, or call us on 01202 470600 between 9am-5pm Monday to Friday.

• You will not impersonate another person or use a false name or any name that you are not permitted to use.

Privacy policy - if you would like information on this, please see our privacy policy.

Indemnity

By agreeing to these conditions you agree to indemnify Priory Sports and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

We reserve the right to:

• change or remove this website or part thereof, either on a temporary or permanent basis, with or without notice to you. • alter the conditions of use as necessary. It is your responsibility

• to check regularly to determine whether the Conditions have been changed. Your continued use of the website or any part thereof is accepted by us that you have accepted any changes or alterations. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Priory Sports will not be liable to you or any third party for claims arising as a result of any change to or removal of the Website or part thereof; or as a result of changes to the conditions of use.

Third party links

We may provide links to other websites or resources for you to access (click through to) as you so choose. You accept and agree that, although you have chosen to enter the linked website from our site cannot be held responsible for the availability, quality or content of these external sites. Priory Sports do not endorse and are not responsible or liable for their privacy practices, any advertising, content, products, goods or other materials or services on or available from them. Please make your own decision before visiting these sites.

Purchasing items from Priory Sports

The creation of a contract between you & us in an e-commerce environment takes place when the following steps take place on our site:- • you submit your order on the web-site by pressing the ‘confirm order’ button at the end of the check-out process. • We will then send you by email an order acknowledgement detailing the products you have ordered.

This is not order acceptance.

• As your product is dispatched from our warehouse we will send you a confirmation email.

• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order (see details below )or you have cancelled it in accordance with the instructions in How to cancel your order below.

Orders

All orders are subject to acceptance in accordance with the following policy: We consider that order acceptance and the completion of the contract between you and us takes place on the dispatch of the products you have ordered. This contract may change if:- we notify you that we are unable to accept your order - or: you have cancelled it in accordance with the instructions shown in Contract Cancellation

We may not be able to accept your order if:-

• The product you ordered is unavailable from stock and there is no prospect of us receiving stock in the short term

• We have been unable to obtain authorisation for your payment

• We realise that there has been a pricing or product description error

• You have not registered properly providing your real name, phone number, e-mail address, payment details and other requested information

• You are under 18 years of age

• the delivery address is not in the United Kingdom or is a PO box number, a hotel or an accommodation address.

• Your credit or debit card is issued by a bank unacceptable to us

If there are any problems with your order, you will be contacted by our Customer Services team.

The sales contract is therefore completed in England. We are only able to accept orders that request a UK delivery address and all our prices are shown in Great Britain pounds (GBP) and use the recognised ‘£’ symbol. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven days after the day on which you receive the Products. If you wish to change or cancel an order before dispatch please contact our Customer Services team on 01202 470600 between 9am and 5pm Monday to Friday.

It would be helpful if you could have the following details to hand:

• Customer name

• Order number

• Date of the order

Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our Returns section for further details on our returns policy). If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item but not the cost of delivery.

Returns policy & procedure

We hope that you will be delighted with any product purchased from us but if you wish to return an item to us we’ll try to make it as easy as we can. Any item may be returned for any reason within 7 days of the date of dispatch so long as it is unused, undamaged and in its original packaging. We will refund the price of the item and cost of delivery to the purchaser but the cost of carriage to return the unwanted item to us will be at your cost. If an item arrives damaged we will replace it at our cost (see delivery section). You must notify us by phone within 2 working days of receipt. If the item becomes faulty under its specified warranty period we will arrange either for the item to be replaced or for an engineer to visit in order to diagnose the problem. If, after diagnosis the item needs replacing or repairing we will arrange this at our cost. We will keep you informed about the progress of any replacement products. Items out of their warranty period can also be repaired or serviced. Please phone 01202 470 600 for details This does not affect your statutory rights.
Procedure for exchanging orreturning an item:

If you would like to request a return, please contact our customer service team via the contact us form or by telephone on 01202 470600, outlining the item you would like to return, your original order number, our stock number and the reason. Please tell us if you would like the product exchanged or refunded. We will respond as soon as we can giving a returns note authorisation number and details of when our carrier will collect the item. Please print this email and enclose it with your item as it will give us all the details we need to process your refund or replacement. Please package the item securely for transit, using the manufacturer’s original packaging and ensure that the item is in perfect condition. Remember to enclose all the individual items that combine to make the product complete including instruction manuals, fixing screws etc. Once we have received and processed the returned item we will process the refund or dispatch the replacement item. To discuss the return of any item, contact our Customer Services Team on 01202 470600 between 9am and 5pm Monday to Friday.

Description of products

Each item offered for sale on our website is sold on the basis of the product description and related photograph. The description may outline additional conditions that relate to that item in particular. These may include but are not limited to, additional terms and conditions concerning estimated delivery dates and times, guarantees, specific fitting advice or limitations of use.

Interpretation

We endeavour to ensure that all descriptions, prices and other details of items appearing on Priory Sports are correct and as up to date as possible. However, any information appearing on Priory Sports may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value.

Payment

Our prices include VAT (where applicable) at the current rate. They are correct at the time of entering the information onto the site. The total amount payable is the price of the items ordered plus any exceptional delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account at the time you submit your order.

Payment options

We can accept payment from you using any of the following debit or credit cards:

• Visa

• MasterCard

• Maestro (Switch)

• Delta

• Solo

The payment will be debited from your nominated account at the time your order is placed. If delivery is delayed beyond 21 working days we will advise you and if required we will credit your account and charge when the goods are dispatched. Within the 21 day period interest charges are not applicable. You confirm that the credit, debit or store card that is being used is yours. Payment security We are fully aware of our responsibilities to store any information that you provide securely. Priory Sports uses industry standard 128 bit encryption, and displays the SSL certificate on our site. We take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as `https` will replace the `http` at the front of the www.PriorySports.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar or address bar of your browser window. Receipts & invoices Receipts and payment confirmations will be sent to you by email and/or post. Validation of credit/debit card All credit/debit card transaction carried out on our site are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not authorise payment to us, we will cancel your order. We cannot be held liable for non-delivery. Refusal of transaction We reserve the right to amend, alter update or remove items or products from this site at any time. We may, at our discretion, decline to process a transaction for any reason. If we amend, alter update or remove items or products, or if we refuse to process a transaction or decide to unwind or suspend any transaction after processing has begun we will not be held liable to you or any third party. Under English law, in order to purchase items on Priory Sports and form & enter into contracts on this site you must be over 18 years of age. You must also:- • Complete our registration process providing accurate and honest details including your real name, phone number, e-mail address, payment details and other requested information • Confirm a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable • Possess a valid credit or debit card issued by a bank acceptable to us When you confirm your order (i.e. making an offer to buy an item), we are authorised to transmit and obtain or update information from third parties including but not limited to your debit or credit card number or credit reports, to confirm your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. General Intellectual property and right to use The contents of our site ‘priorysports.co.uk’ is protected by a mixture of copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of our site on a computer screen, store such content in electronic form on disk or print one copy of any such content for your own personal, non-commercial use. You agree not to otherwise reproduce, modify, copy or distribute, publish or use for commercial purposes any of the materials or content on this site without our written permission. Limitation of liability You must bear the risks associated with the use of the Internet. We disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services provided on this site, to the maximum extent allowed under the applicable laws of the UK. We will also not be liable to you/or any third party for any consequential loss or incidental damages (including but not limited to loss of income however derived, wasted expenditure, loss of privacy and loss of data). This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. Priory Sports will use all reasonable endeavour to ensure any information we place on our site is accurate and of high quality, but we make no warranties, whether express or implied in relation to its accuracy. Priory Sports cannot be held responsible for the results or for any technical problems you experience as a result of using the Priory Sports.co.uk site. Please inform us of any errors or omissions and we will endeavour to correct them as soon as is possible. We also disclaim all & any liabilities in connection with technical problems including errors to or interruption of access to the Priory Sports.co.uk site, inaccuracy, reliability of the site, not meeting your expectations or proving unsuitable or inadequate. However the previous paragraph does not apply to products and items sold online at Priory Sports.co.uk Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. Severance If any single part of these conditions should for whatever reason be considered to be unlawful, void or for any reason inapplicable, then that provision shall be severable from the Conditions and that all the remaining provisions of the conditions still apply in full. Waiver If for whatever reason we agree to waiver a particular provision then this cannot be construed as a waiver of any proceeding or succeeding breach of any provision. Survival Each & every provision of these conditions should be considered as applicable and surviving even if for any other reason one or other of the provisions is held to be inapplicable or unenforceable in any circumstances. Summary These conditions form the basis of our relationship with you. We do not anticipate the need for changes but any changes must be in writing and signed by both you & us. You agree that, if you have relied on any representation to assist you with accepting these terms & conditions they have also been made a term of these conditions and you confirm that you shall have no remedy in respect of any such representation. . In the unlikely event of any fraudulent or negligent misrepresentation on our part whether or not this has become a term of the conditions then this Clause will not serve to limit or exclude our liability. Your Statutory Rights are not affected by these terms and conditions Law These conditions are governed in accordance with the laws of England and in accepting these terms & conditions you fully accept the sole jurisdiction of the courts of England. Contact details The registered company address of Priory Sports is: 27 Saxon Square Christchurch Dorset UK BH23 1QB Vat number 580228350 Please contact us by email, or by phone on 01202 470600, or by fax on 01202 476875 or in writing to:- Priory Sports 27 Saxon Square Christchurch Dorset UK BH23 1QB